Terms & Conditions


These terms cover the Connects event series including Pocket Gamer Connects (“PGC”), Blockchain Gamer LIVE! (“BGL”), Big Screen Gaming (“BSG”), Blockchain Gamer Connects (“BGC”), XR Connects (“XRC”) and PC Connects (“PCC”) collectively referred to as Connects events.

Completing the booking form for this event constitutes a legally binding contract and our terms and conditions take precedence over those of any other organisation in every case.

All payments must be in pounds sterling. VAT is applicable to all purchases at the UK prevailing rate.
Once we have received details of your paid booking, we will send you an email confirmation and users area log in details. If payment is not made at the time of booking, your registration will be provisional and confirmation will only be authorised when payment has been received in full, please contact [email protected] if you are unable to pay by credit or debit card at the time of booking.

N.B. We must receive payment prior to the conference date. If you have not received confirmation of your booking within 7 working days of the conference date, please contact [email protected].

Steel Media Ltd does not accept responsibility for the non-arrival of information.

All cancellations must be made in writing to [email protected] – and only deemed accepted if a confirmation of receipt is sent from Steel Media.

Cancellations made over 60 days prior to the event (for which the booking applies) will receive a 100% refund minus a £25 (exVAT) admin fee.

Cancellations made within the period between 30-59 days prior to the event (for which the booking applies) will receive a 50% refund minus a £25 (exVAT) admin fee.

The company regrets that no cancellations are acceptable within 30 days of an event (for which the booking applies), and therefore no refunds are payable from this period up to, during or following the event, however a substitute delegate can be nominated to attend in your place.

Whilst the programme (“Agenda” or “Schedule”) is correct at the time of going to press, Steel Media Ltd reserves the right to make changes to the programme, location and/or speakers without prior notice. Such alterations may occasionally be necessary due to circumstances beyond our control.

In an exceptional case, where circumstances force cancellation of the conference in its entirety, Steel Media Ltd will make every effort to refund as much of the conference fee to each paying delegate as possible, having regard for any irrecoverable costs of production for which Steel Media Ltd remains liable. Steel Media Ltd is not liable for any consequential loss suffered by the delegate due to cancellation or postponement.

All discount codes issued by Steel Media are provided on an as is basis for a limited period of time and may be withdrawn at any time. Some codes may be made available to certain groups or organisations and are provided strictly on the understanding that they are to be used ONLY by formal members of that group or organisation or as instructed at the time of issue.

Discount codes may not be applied after purchase and any cancellations are subject to our cancellations policy.

Any inproper use of or abuse of the discount codes provided by Steel Media may result in the offer being withdrawn to that individual or group.

Views expressed by speakers are their own. Steel Media Ltd disclaim any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

Please note that for promotional purposes, there may be a professional photographer and video production taking place during the event. As a condition of attending this event, you agree to being featured in any promotional photos taken at the event or at venues directly associated with the event – for example the Connects Party or Speaker & VIP reception.

Overnight accommodation is not included in the registration fee. Occasionally reduced rates have been arranged at a number of hotels close to the venue, please check our website or email [email protected] for more information.

We make every effort to ensure that our events are accessible and enjoyable for all our delegates, and we can provide a vegetarian option for lunch.

If you have any other dietary requirements or would like to discuss any access or specific requirements you may have, please inform our Events team at the time of booking. Email [email protected].

The Steel Media Ltd Privacy Policy applies to any information acquired by and/or provided to Steel Media Ltd including but not limited to: information provided through use of the website; information provided during the course of orders, transactions and bookings; information provided as part of a competition, contact information you have submitted to the event app, information provided through enquiries or by the completion of any request and or invitation for information. Steel Media Ltd may gather information about you when you use our website.

Steel Media Ltd recognises that your privacy is important to you. The information you submit to Steel Media Ltd, and at our Connects conferences will be kept confidential and secure once received. The information will be processed by Steel Media Ltd or on its behalf under conditions in accordance with the provisions of the General Data Protection Regulation (GDPR).

By registering for this conference and disclosing personal information to Steel Media Ltd you consent to the collection, storage and processing of information in the manner described in this policy. Please note that your continued use of the Connects websites and/or products and services constitutes your agreement to any changes to this policy and the website terms and conditions of use.

Steel Media Ltd will only disclose this information under one of the following circumstances:

• where your consent has been obtained;

• to fulfil our obligation for which you obtained your ticket;

• where there is a legal obligation;

• where there is a public duty; or

• in connection with the assignment or transfer of all or any of its rights and obligations to any of its group companies or to any other third party.

We may share your name, title, twitter ID and company information only with other Connects conference participants specifically for networking purposes. Should you prefer that we do not share this information please email [email protected] to opt out of this networking service.

Steel Media, at its sole discretion, reserves the right to refuse entry, cancel tickets, or eject from the premises, any delegate that satisfies any one of the following conditions:
• They are without the correct ticket or do not hold a valid pass
• They are endangering the safety of other delegates or event staff
• They are engaged to work for, or are acting on behalf of a competitor
• They are circulating literature, assets, digital files or paraphernalia without Steel Media’s consent prior to the event
• They have been given forewarning that they are not to attend, or have been previously banned from entry
• They conduct themselves in an offensive manner or offend other delegates through their actions. e.g. drunk and disorderly.

Where refusal or ejection has been necessary Steel Media will not be liable for full or partial refunds of the ticket cost and under no circumstances will Steel Media be held liable for any consequential loss.

By agreeing to these terms and conditions you are agreeing to being contacted via email with relevant offers and business opportunities as part of the Steel Media Business Network. Steel Media Ltd will not share your contact details with any third party without your consent.

As you are a delegate of one of our events, we consider this emails or promotions to be of legitimate interest to you but, at any time, you may unsubscribe from our mailing list at anytime.

The conference meeting platform is provided on an ‘as is’ basis and must ONLY be used by delegates of Connects. You must be registered with the system before benefiting from the functionality that it provides.

Once registered, you agree to your details being searchable and viewed by other users of the same meeting platform who may use this system to contact you to arrange a meeting. You are responsible for accepting or declining any invites for meetings that are created by users of the system.
Steel Media will not circulate your details to any third party not registered on the system, without your consent, unless legally obliged to or in accordance with our Privacy Policy.

LIVE EVENTS – Whilst meeting tables, rooms and points are provided at the venue, you may also choose to meet outside of the venue. Doing so is strictly your own responsibility and you understand that Steel Media is not responsible for these areas.

ONLINE EVENTS – Although 1-to-1 video meetings are provided through the service partner, you may also choose to meet via other meeting services outside of the platform, such as Zoom or Skype. Doing so is strictly your own responsibility and you understand that Steel Media is not responsible for these platforms.

Steel Media will not be liable for any consequential losses, missed meetings or travel expenses incurred through you using the meeting system.

Entry and qualification to enter related competitions are strictly at the discretion of the promoters Steel Media Ltd.
Winners will be drawn and the winners will be informed at the time of the published deadline.
No purchase is necessary to enter.
The prize will be defined at the time, is provided on an as-is basis, and cannot be exchanged for the cash equivalent or for an alternative at the sole discretion of the promoter.
In the event of unforeseen circumstances Steel Media reserves the right to substitute any of the prizes for an alternative of equal or greater value.

By entering Steel Media competitions, and providing your contact details, you give Steel Media permission to email you with offers, information, news and event invitations that we feel may be of interest to you. You can unsubscribe from these emails at any time and we will remove you from further emailings.
Steel Media do not share contact details with any third party for marketing unless we have your express permission.

By downloading the Connects Event app you agree to the terms and conditions of its use and is provided on an as-is basis and must ONLY be used by delegates of PGC, BGC, XRC and PCC. You must register within the app before benefiting from the functionality that it provides.

Once registered, you agree to the details (including contact details) that you enter in to your profile being searchable and viewed by other users of the same Connects Event app. (Passwords obviously remain private!)

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